Ranjani Balaji
Technical support Engineer
Profile summary
I am a BTech graduate residing in Chennai. Currently working as a L2 technical support Engineer in a MNC. And I am looking for a job in UAE as I am willing to relocate there.
Key skills
Skills
Customer Relationship Management (CRM) SystemsAdvanced Communication and Interpersonal SkillsTroubleshooting and DiagnosticsRemote Support Tools and TechnologiesITIL Framework - Incident, Problem, and Change ManagementEmotional Intelligence & Empathy - Handling difficult situations with understanding and patience
Professional experience
Technical support EngineerAug 2024 - Present
Tata Consultancy Services | Chennai, Tamil Nadu, IndiaA team member of global IT printer support team. Job involves various printer related troubleshooting issues. Configuring and deploying the printers in coordination with vendor and other teams. Have experience in managing LRS print services software.
Education
Bachelor's Degree, BiotechnologyNov 2020 - May 2024
Rajalakshmi Engineering College